Privacy Policy

1. About GrowBig System

GrowBig System is an online business operated from India under the trading name GrowBig System.

For questions about this Privacy Policy or your personal information, contact:

• Email: manash@growbigsystem.com
• Website: growbigsystem.com

2. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone or WhatsApp number
• Business name
• Website address
• Business type or industry
• Appointment details
• Information included in forms, messages, or enquiries
• Information provided during onboarding or service delivery

We may collect this information through website forms, booking forms, email, phone calls, SMS, WhatsApp, website chat, social media, or other direct communications.

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and website activity.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Contact prospective and existing customers
• Understand your business needs
• Recommend and provide suitable services
• Schedule and manage appointments
• Send confirmations, reminders, and follow-up messages
• Manage leads and customer relationships
• Provide onboarding, support, and service updates
• Improve our website, systems, and service quality
• Process payments and maintain business records
• Protect our website and prevent misuse

We only use information for legitimate business purposes or where you have given permission.

4. Communications

By submitting your contact information, you allow us to contact you regarding your enquiry, appointment, account, or requested services.

We may contact you through email, telephone, SMS, WhatsApp, website chat, or social media.

You may ask us to stop promotional communications at any time by replying to the message or emailing manash@growbigsystem.com.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers that help us operate our website, communications, CRM, scheduling, payment processing, hosting, analytics, and automation systems.

These providers may only process information as necessary to provide their services.

We may also disclose information where required by law, to prevent fraud, protect our rights, or respond to a lawful request.

6. International Data Processing

GrowBig System operates from India and serves customers internationally.

Your information may be stored or processed in India or other countries where our technology and service providers operate. We take reasonable steps to ensure that information is handled securely and in accordance with applicable privacy requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Provide services
• Maintain customer relationships
• Meet accounting or legal obligations
• Resolve disputes
• Prevent fraud or misuse

When information is no longer required, we may securely delete or anonymise it.

8. Data Security

We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online system or method of transmission can be guaranteed to be completely secure.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Operate website features
• Understand how visitors use the website
• Improve performance
• Measure marketing and advertising results
• Remember user preferences

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

10. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain uses of your information
• Withdraw consent
• Opt out of promotional communications

To make a request, email manash@growbigsystem.com.

We may need to verify your identity before completing a request.

11. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of third-party services. You should review their privacy policies before providing information.

12. Children’s Privacy

Our website and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest version will always be published on this page with the updated date.

14. Contact Us

For privacy-related questions or requests, contact:

• GrowBig System
• Website: growbigsystem.com
• Email: manash@growbigsystem.com
• Operating country: India