Terms of Service

1. Our Services

GrowBig System provides AI-powered systems and automation services for service businesses.

Our services may include:

• AI Receptionist
• Speed-to-Lead AI
• Conversational AI
• Automated Calendar Booking
• Reputation Management
• Smart AI Websites
• AI-Powered CRM
• Workflow automation and integrations
• Implementation, maintenance, and support

The exact deliverables, features, pricing, timelines, usage limits, and support included in your service will be stated in the relevant proposal, invoice, order form, checkout page, or written agreement.

If a separate written agreement conflicts with these Terms, the separate agreement will apply to that specific service.

2. Eligibility

You must be at least 18 years old and legally capable of entering into an agreement to purchase or use our services.

When acting on behalf of a business or organisation, you confirm that you have authority to accept these Terms on its behalf.

3. Consultations

Booking a consultation does not create a client relationship or guarantee that GrowBig System will accept your project.

Information discussed during a consultation is provided for general business and technical purposes. It is not legal, financial, tax, medical, or regulatory advice.

We may decline or cancel a consultation when the requested service is outside our scope, based on inaccurate information, or intended for an unlawful, harmful, or misleading purpose.

4. Client Responsibilities

You agree to provide accurate and timely information required to build, configure, and operate your system.

This may include:

• business and service information
• pricing and policies
• booking availability
• approved scripts and responses
• brand assets
• account access
• integration permissions
• escalation instructions
• customer communication requirements

You are responsible for reviewing and approving customer-facing information, scripts, workflows, and automation rules before launch.

Delays in providing information, access, feedback, approval, or payment may delay the project timeline.

5. AI and Automation

Our systems may use artificial intelligence to answer enquiries, qualify leads, book appointments, summarise conversations, send follow-ups, and perform other automated tasks.

AI systems are not perfect and may occasionally:

• misunderstand a customer
• provide incomplete or inaccurate information
• fail to recognise an unusual situation
• experience delays or technical errors
• require human review or intervention

You are responsible for providing accurate business information and defining appropriate escalation rules, restricted topics, and situations requiring human assistance.

Our systems must not be used as a replacement for emergency services, licensed professional judgement, or regulated medical, legal, financial, or similar advice.

6. Compliance and Customer Consent

You are responsible for ensuring that your use of our services complies with the laws, regulations, and industry requirements applicable to your business and customers.

This includes obtaining any required consent or providing any required notice for:

• telephone calls
• automated communications
• call recording or transcription
• SMS and WhatsApp messages
• email communication
• marketing and follow-up messages
• collection and processing of personal information

GrowBig System provides technical implementation and automation support. We do not provide legal or regulatory certification.

7. Third-Party Services

Our systems may connect with third-party providers such as:

• AI platforms
• CRM systems
• telephone providers
• email and SMS services
• WhatsApp and Meta platforms
• Google services
• payment processors
• hosting providers
• domain providers
• calendar and integration tools

Your use of these services may be subject to separate terms, fees, limits, and policies established by those providers.

GrowBig System is not responsible for third-party outages, pricing changes, API restrictions, suspended accounts, rejected approvals, policy changes, discontinued features, or other matters outside our control.

If a third-party platform changes or removes a feature, we may need to adjust the system or recommend an alternative service.

8. Pricing and Payment

You agree to pay all fees stated in the applicable proposal, invoice, checkout page, order form, or written agreement.

Charges may include:

• setup and implementation fees
• recurring subscription fees
• maintenance and support
• hosting
• software subscriptions
• phone, SMS, email, or AI usage
• premium integrations
• third-party platform costs

Unless stated otherwise:

• setup fees are payable before work begins
• recurring fees are billed in advance
• usage-based charges may be billed separately
• applicable taxes, payment-processing charges, bank fees, and currency-conversion charges may apply

We may pause implementation, support, automations, or system access if a payment becomes overdue.

9. Cancellations and Refunds

Our services involve custom strategy, configuration, development, integration, and reserved implementation time.

Unless otherwise stated in writing:

• setup and implementation fees are non-refundable once work has started
• completed work is non-refundable
• third-party costs already incurred are non-refundable
• cancelling a recurring plan stops future renewals
• the current billing period is not automatically refundable
• access may continue until the end of the paid billing period

Any different cancellation or refund terms stated in a proposal, checkout page, invoice, or service agreement will take priority.

10. Project Timelines and Scope

Project timelines are estimates unless expressly guaranteed in writing.

Delivery may be affected by:

• delayed feedback or approval
• missing information or access
• additional client requests
• changes in project scope
• third-party approvals
• platform outages
• technical limitations

Work requested outside the agreed scope may require additional fees and a revised timeline. We will seek your approval before completing material additional work.

11. Intellectual Property

You retain ownership of the original content, logos, trademarks, customer information, and other materials you provide.

GrowBig System retains ownership of its pre-existing and reusable:

• frameworks
• templates
• workflows
• prompts
• automation methods
• code libraries
• processes
• system architecture
• technical knowledge

Ownership or licensing of custom deliverables will be stated in the relevant proposal or agreement.

Unless otherwise agreed, any transfer of custom deliverables will take effect only after all related payments have been completed.

Third-party software, licensed materials, and open-source components remain subject to their respective licences.

12. Confidentiality and Privacy

Both parties agree to take reasonable steps to protect non-public business information received while providing or receiving the services.

We may process information necessary to:

• respond to enquiries
• schedule consultations
• deliver and support services
• configure systems
• process payments
• send operational communications
• comply with legal obligations

Our handling of website visitor, prospect, and customer information is further explained in our Privacy Policy.

You are responsible for ensuring that customer information provided to your system was collected lawfully and with any required notice or consent.

13. No Guaranteed Results

GrowBig System aims to improve customer response, booking, follow-up, communication, and business operations.

However, we do not guarantee:

• a specific number of leads
• appointments or customers
• sales or revenue
• search rankings
• customer reviews
• uninterrupted platform availability
• error-free AI responses
• permanent availability of third-party integrations

Results depend on factors outside our control, including your offer, pricing, market demand, reputation, advertising, sales process, staff, customer behaviour, and implementation.

14. Limitation of Liability

To the fullest extent permitted by law, GrowBig System and its operator will not be responsible for indirect, incidental, special, or consequential losses, including:

• lost revenue or profit
• missed leads or appointments
• loss of data
• business interruption
• reputational damage
• losses caused by third-party platforms
• decisions based on AI-generated information

Where liability cannot legally be excluded, our total liability relating to a service will not exceed the amount paid to GrowBig System for the affected service during the three months immediately before the event giving rise to the claim.

Nothing in these Terms excludes any right or liability that cannot legally be excluded.

15. Acceptable Use

You must not use our website or services to:

• violate any applicable law
• commit fraud or impersonation
• send unlawful spam
• contact people without required permission
• distribute malware or harmful content
• collect information unlawfully
• harass, deceive, or threaten others
• manipulate reviews or create false testimonials
• infringe intellectual-property rights
• interfere with the security of any platform
• create harmful, discriminatory, or abusive automated interactions

We may suspend or terminate a service if we reasonably believe it is being used unlawfully or improperly.

16. Suspension and Termination

We may suspend or terminate a service if:

• payment remains overdue
• these Terms are materially violated
• the system is used unlawfully
• continued service creates a legal or security risk
• a third-party provider requires suspension
• abusive or harmful conduct occurs

When a recurring service ends, related automations, integrations, hosting, support, or platform access may stop at the end of the paid period.

Outstanding payment obligations, intellectual-property provisions, confidentiality duties, and liability limitations will continue after termination.

17. Electronic Communications

By submitting an enquiry, booking a consultation, or becoming a client, you agree to receive necessary service-related communications through email, telephone, SMS, WhatsApp, or other contact methods you provide.

These communications may include:

• enquiry responses
• booking confirmations and reminders
• project updates
• invoices and payment notices
• support messages
• account or service notifications

Marketing communications will remain subject to applicable consent and opt-out requirements.

18. Changes to These Terms

We may update these Terms when our services, technology, business practices, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website or services after an update means you accept the revised Terms.

19. Governing Law and Disputes

These Terms are governed by the laws of India.

Before beginning formal legal proceedings, both parties agree to make a reasonable attempt to resolve the matter through good-faith discussion.

Subject to applicable law, disputes relating to these Terms will be handled by courts of competent jurisdiction in Assam, India.

20. Contact Us

For questions about these Terms, contact: